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FAQ

Get quick answers to commonly asked questions

FAQ
How can I pay my subscription without adding a payment method?
Can I check if an invoice sent via email was delivered?
What notifications does Banqup One send
My Banqup One verification failed. What can I do?
My account is suspended. What can I do?
Can I link a savings account to Banqup?
Can I disable the direct delivery of invoices from big suppliers?
I made a payment to the wrong bank account, how can I recover the money?
I have (almost) used up my bundle but need more. What can I do?
How to automatically archive my outbound invoices for specific customers?
Can I add internal comments on invoices?
Can I add an extra VAT number to my invoices?
How long will my documents be archived for?
"The calculated total amount differs from the total amount entered below" - What to do?
How to export all my archived documents?
I got invited to Banqup by my accountant
Register as a company without being invited by an accountant
So aktivieren Sie die automatische Kreditkartenzahlung für Ihr Abonnement
How do I receive invoices for my Banqup services?
How do I cancel my subscription?
How to activate two-factor authentication (2FA)
How to activate or upgrade my subscription
How to resend an invoice to the accountant?
How to reset my password?
How to use a promo code?
Why does a document get the 'duplicate' status?
Can I delete invoices after they've been archived/accepted/sent?
What happens when a supplier sends me an email with no attachment?
How do I avoid duplicate documents in my account?
What notifications does Banqup One send?
My Banqup One verification failed. What can I do?
Can I delete invoices after they've been archived/accepted/sent?
What happens when a supplier sends me an email with no attachment?
How do I avoid duplicate documents in my account?
How can I pay my subscription without adding a payment method?
Can I check if an invoice sent via email was delivered?
What notifications does Banqup One send?
My Banqup One verification failed. What can I do?
My account is suspended. What can I do?
Can I link a savings account to Banqup?
Can I disable the direct delivery of invoices from big suppliers?
I made a payment to the wrong bank account, how can I recover the money?
I have (almost) used up my bundle but need more. What can I do?
How to automatically archive my outbound invoices for specific customers?
Can I add internal comments on invoices?
Can I add an extra VAT number to my invoices?
How long will my documents be archived for?
"The calculated total amount differs from the total amount entered below" - What to do?
How to export all my archived documents?
I got invited to Banqup by my accountant
Register as a company without being invited by an accountant
How to activate automatic payments for my subscription?
How do I receive invoices for my Banqup services?
How do I cancel my subscription?
How to activate two-factor authentication (2FA)
How to choose or upgrade a subscription
How to resend an invoice to the accountant?
How to reset my password?
How to use a promo code?
Why does a document get the 'duplicate' status?
Can I delete invoices after they've been archived/accepted/sent?
What happens when a supplier sends me an email with no attachment?
How do I avoid duplicate documents in my account?
How can I pay my subscription without adding a payment method?
Can I check if an invoice sent via email was delivered?
What notifications does Banqup One send?
My Banqup One verification failed. What can I do?
My account is suspended. What can I do?
Can I link a savings account to Banqup?
How can I disable the direct delivery of invoices from big suppliers?
I made a payment to the wrong bank account, how can I recover the money?
I have (almost) used up my bundle but need more. What can I do?
How to automatically archive my outbound invoices for specific customers?
Can I add internal comments on invoices?
Can I add an extra VAT number to my invoices?
How long will my documents be archived for?
"The calculated total amount differs from the total amount entered below" - What to do?
How to export all my archived documents?
I got invited to Banqup by my accountant
Register as a company without being invited by an accountant
How to activate automatic payments for my subscription?
How do I receive invoices for my Banqup services?
How do I cancel my subscription?
How to activate two-factor authentication (2FA)
How to choose or change a subscription
How to resend an invoice to the accountant?
How to reset my password?
How to use a promo code?
Why does a document get the 'duplicate' status?
Can I delete invoices after they've been archived/accepted/sent?
What happens when a supplier sends me an email with no attachment?
How do I avoid duplicate documents in my account?
How can I pay my subscription without adding a payment method?
Can I check if an invoice sent via email was delivered?
My account is suspended. What can I do?
Can I disable the direct delivery of invoices from big suppliers?
I have (almost) used up my bundle but need more. What can I do?
How to automatically archive my outbound invoices for specific customers?
Can I add internal comments on invoices?
Can I add an extra GST number to my invoices?
How long will my documents be archived for?
"The calculated total amount differs from the total amount entered below" - What to do?
How to export all my archived documents?
I got invited to Banqup by my accountant
Register as a company without being invited by an accountant
How to activate automatic payments for my subscription?
How do I receive invoices for my Banqup services?
How do I cancel my subscription?
How to activate two-factor authentication (2FA)
How to activate or upgrade my subscription?
How to resend an invoice to the accountant?
How to reset my password?
How to use a promo code?
Why does a document get the 'duplicate' status?
Can I delete invoices after they've been archived/accepted/sent?
What happens when a supplier sends me an email with no attachment?
How do I avoid duplicate documents in my account?
How to use a promo code?
Why does a document get the 'duplicate' status?
Can I delete invoices after they've been archived/accepted/sent?
What happens when a supplier sends me an email with no attachment?
How do I avoid duplicate documents in my account?
How to use a promo code?
Can I link a savings account to Banqup?
Can I disable the direct delivery of invoices from big suppliers?
I made a payment to the wrong bank account, how can I recover the money?
Can I add an extra VAT number to my invoices?
How long will my documents be archived for?
How do I cancel my subscription?
How to use a promo code?
Why does a document get the 'duplicate' status?
Can I delete invoices after they've been archived/accepted/sent?
What happens when a supplier sends me an email with no attachment?
How do I avoid duplicate documents in my account?
How can I pay my subscription without adding a payment method?
Can I check if an invoice sent via email was delivered?
What notifications does Banqup One send?
My Banqup One verification failed. What can I do?
My account is suspended. What can I do?
Can I link a savings account to Banqup?
Can I disable the direct delivery of invoices from big suppliers?
I made a payment to the wrong bank account, how can I recover the money?
I have (almost) used up my bundle but need more. What can I do?
How to automatically archive my outbound invoices for specific customers?
Can I add internal comments on invoices?
Can I add an extra VAT number to my invoices?
How long will my documents be archived for?
"The calculated total amount differs from the total amount entered below" - What to do?
How to export all my archived documents?
I got invited to Banqup by my accountant
Register as a company without being invited by an accountant
How to activate automatic payments for my subscription?
How do I receive invoices for my Banqup services?
How do I cancel my subscription?
How to activate two-factor authentication (2FA)
How to choose or upgrade a subscription
How to resend an invoice to the accountant?
How to reset my password?
Como utilizar um código promocional?
Porque é que um documento obtém o estatuto de "duplicado"?
Posso eliminar faturas depois de terem sido arquivadas/aceites/enviadas?
How can I pay my subscription without adding a payment method?
Can I check if an invoice sent via email was delivered?
What notifications does Banqup One send?
My Banqup One verification failed. What can I do?
My account is suspended. What can I do?
Can I disable the direct delivery of invoices from big suppliers?
I have (almost) used up my bundle but need more. What can I do?
How to automatically archive my outbound invoices for specific customers?
Can I add internal comments on invoices?
Can I add an extra VAT number to my invoices?
How long will my documents be archived for?
"The calculated total amount differs from the total amount entered below" - What to do?
How to export all my archived documents?
I got invited to Banqup by my accountant
Register as a company without being invited by an accountant
How to activate automatic payments for my subscription?
How do I receive invoices for my Banqup services?
How to end a subscription
How to activate two-factor authentication (2FA)
How to choose or change a subscription
How to resend an invoice to the accountant?
How to reset my password?
How to use a promo code
Why does a document get the 'duplicate' status?
Can I delete invoices after they've been archived/accepted/sent?
What happens when a supplier sends me an email with no attachment?
How do I avoid duplicate documents in my account?
I have (almost) used up my bundle but need more. What can I do?
How to automatically archive my outbound invoices for specific customers?
Can I add internal comments on invoices?
Can I add an extra VAT number to my invoices?
How long will my documents be archived for?
"The calculated total amount differs from the total amount entered below" - What to do?
How to activate automatic payments for my subscription?
How do I receive invoices for my Banqup services?
How to activate two-factor authentication (2FA)
Can I delete invoices after they've been archived/accepted/sent?
How do I avoid duplicate documents in my account?
Can I delete invoices after they've been archived/accepted/sent?
What happens when a supplier sends me an email with no attachment?
How do I avoid duplicate documents in my account?
How to use a promo code?
Why does a document get the 'duplicate' status?
Can I delete invoices after they've been archived/accepted/sent?
What happens when a supplier sends me an email with no attachment?
How do I avoid duplicate documents in my account?
Can I delete invoices after they've been archived/accepted/sent?
What happens when a supplier sends me an email with no attachment?
How do I avoid duplicate documents in my account?
How can I pay my subscription without adding a payment method?
Can I check if an invoice sent via email was delivered?
What notifications does Banqup One send?
My Banqup One verification failed. What can I do?
My account is suspended. What can I do?
Can I link a savings account to Banqup?
Can I disable the direct delivery of invoices from big suppliers?
I made a payment to the wrong bank account, how can I recover the money?
I have (almost) used up my bundle but need more. What can I do?
How to automatically archive my outbound invoices for specific customers?
Can I add internal comments on invoices?
Can I add an extra VAT number to my invoices?
How long will my documents be archived for?
"The calculated total amount differs from the total amount entered below" - What to do?
How to export all my archived documents?
I got invited to Banqup by my accountant
Register as a company without being invited by an accountant
How to activate automatic payments for my subscription?
How do I receive invoices for my Banqup services?
How do I cancel my subscription?
How to activate two-factor authentication (2FA)
How to activate or upgrade my subscription
How to resend an invoice to the accountant?
How to reset my password?
How to use a promo code?
Why does a document get the 'duplicate' status?
Can I delete invoices after they've been archived/accepted/sent?
What happens when a supplier sends me an email with no attachment?
How do I avoid duplicate documents in my account?
Puis-je vérifier si une facture envoyée par email a été délivrée ?
Contact
Mon compte est suspendu. Que puis-je faire ?
Puis-je désactiver l'envoi direct des factures des grands fournisseurs ?
J'ai (presque) épuisé toute mon enveloppe, mais j'ai besoin de plus. Que puis-je faire ?
Puis-je ajouter des commentaires internes sur les factures ?
Puis-je ajouter un numéro de TVA supplémentaire à mes factures ?
Comment puis-je recevoir des factures pour les services de Banqup ?
Comment puis-je annuler mon abonnement ?
Comment activer l'authentification à deux facteurs (2FA) ?
Comment activer ou mettre à jour mon abonnement ?
Pourquoi un document obtient-il le statut "doublon" ?
Puis-je supprimer des factures après qu'elles ont été archivées/acceptées/envoyées ?
Que se passe-t-il lorsqu'un fournisseur m'envoie un mail sans pièce jointe ?
Comment éviter les doublons?