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My account is suspended. What can I do?

Maxime avatar
Written by Maxime
Updated over 2 weeks ago

When your paid subscription plan remains unpaid past the due date, your account will be suspended.

How do I unsuspend my account?

To unsuspend your account and use all the features again, you must declare a valid payment method in the Subscriptions menu and pay your pending invoice(s).

  1. Go to the Subscriptions menu.

  2. Click on the edit button in the Next payment box.

  3. Click on Add new card.

  4. Follow the payment authorization process to allow future automatic payments.

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