FAQ
- How can I pay my subscription without adding a payment method?
- Can I check if an invoice sent via email was delivered?
- What notifications does Banqup One send?
- My Banqup One verification failed. What can I do?
- My account is suspended. What can I do?
- Can I link a savings account to Banqup?
- How can I disable the direct delivery of invoices from big suppliers?
- I made a payment to the wrong bank account, how can I recover the money?
- I have (almost) used up my bundle but need more. What can I do?
- How to automatically archive my outbound invoices for specific customers?
- Can I add internal comments on invoices?
- Can I add an extra VAT number to my invoices?
- How long will my documents be archived for?
- "The calculated total amount differs from the total amount entered below" - What to do?
- How to export all my archived documents?
- I got invited to Banqup by my accountant
- Register as a company without being invited by an accountant
- How to activate automatic payments for my subscription?
- How do I receive invoices for my Banqup services?
- How do I cancel my subscription?
- How to activate two-factor authentication (2FA)
- How to choose or change a subscription
- How to resend an invoice to the accountant?
- How to reset my password?
- How to use a promo code?
- Why does a document get the 'duplicate' status?
- Can I delete invoices after they've been archived/accepted/sent?
- What happens when a supplier sends me an email with no attachment?
- How do I avoid duplicate documents in my account?