Can I add internal comments on invoices?

Adding notes that are only visible to your Banqup account's users can come in handy to share information between users about specific invoices.

Those notes are called comments in Banqup and are not to be confused with comments visible on outbound invoices or comments shared with the accountant. 

First of all, let's check the settings:

1. Go to Settings.
2. Click on Inbound.
3. Under Share with accountant, click on Comments.

Are the settings toggled off?

If your settings are off as shown in the image above, adding comments to your invoices will always be internal. You can add comments as follows:

1. Go to an invoice's details page.
2. Click on the Comments tab.
3. Type your comment then click on Add.

Are the settings are toggled on?

1. Go to an invoice's details page.
2. Click on the Comments tab.
3. Type your comment then click on Add.
4. Make sure the boxes Share comment with accountant in the UBL and Share the comment with your accountant in the PDF are both unticked.

Viewing the comments

Documents with comments can be spotted thanks to a bubble icon in the Comments column. To quickly view the comments of a specific document, hover over the icon with your mouse.

Deleting comments

To delete a comment:

1. Click on an invoice to open the details page.
2. Click on the Comments tab.
3. Next to the comment you want to delete, click on the red bin.