Can I check if an invoice sent via email was delivered?

With Banqup, you can send invoices to your customers via email. If you'd like to check whether an invoice has been delivered properly to your customer, you can view the timeline of events in the document details:

1. Go to your Accounts receivable.
2. In the status column, the status Delivery failed indicates the invoices that could not be delivered.

In the Events tab, you can also see that your email has bounced.

What do I do if my email has bounced?

If your email has bounced (i.e. was not delivered to your customer), the email address it was sent to is probably wrong. To fix it:

• Go to the invoice details and click on Resend.
  
  
  
• A pop-up appears on your screen. Edit your customer's email address, tick the box Save new email for customer then Resend.
  
  
  
• Your invoice is sent to the updated email address and if all goes well, the document status will change.