"Connecting" status when trying to connect to a Banqup client - How to solve it?

When you get the Connecting status after trying to connect to a Banqup client, it means that a connection request has been sent to your customer and it hasn't been accepted yet.

Tip: to make things easy for you and your customer, send them this link to the instructions they have to follow: https://help.banqup.com/hc/en-001/articles/9361253695516

To accept your connection request, your customer needs to follow the steps below:

• Go to the Tasks menu in their Banqup account.
• Open the Manage connection to Sector Console task.
• Check the request details.
• Click on Accept connection.
  

• After confirmation, the status will update from Connecting to Activated in your Console account.