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I can't find an invoice sent to the import email address

Maxime avatar
Written by Maxime
Updated over 2 weeks ago

You want to receive an invoice in Banqup via email and although there is only one invoice attached to this email, it will appear in the Filter Tasks tab.

Knipsel-accounts-payable-filter-tasks.PNG

The system may consider the image of the sender's email signature as an invoice. This happens if this image exceeds a certain size (100px wide by 50px high).

In this case, go to Incoming > Filter Tasks > Click on the relevant invoice.

Knipsel-filter-document-tasks-choose-task.PNG

In the next screen, choose Do not import for the email signature file and then choose and choose the type of document (invoice, credit memo, expense report) for the attachment to be imported.

Knipsel-filter-tasks-invoice-attachment-do-not-import.PNG

If you click Continue, the invoice will be processed by the OCR and the signature will not be imported.

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