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Customers receive an "error" accounting status on Banqup

Maxime avatar
Written by Maxime
Updated over a week ago

If customer invoices get an error status, contact <local support email address> and send us the log files.

  1. Check the firewall settings.

  2. Check if the user has sufficient writing rights at the specified location

  3. Start the Synqup service as an administrator (via Services -> Synqup -> Properties).

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Customers receive an "error" accounting status on Banqup
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