Creating a credit note is a straightforward process that allows you to correct billing errors, issue refunds, or adjust invoices with ease. In this guide, we'll walk you through the essential steps to generate a credit note efficiently.
Go to your Accounts Receivable.
Click on Create new invoice.
Set the document type as Credit Note.
Select the customer to whom to address the credit note.
Then you'll need to match the credit note to one or several invoices via the Click here to match credit note with open invoices button.
On the next screen, all invoices sent to the selected company will be listed. Select which invoice(s) are related to the credit note you're creating, then click on Confirm.
The invoice(s) are now selected and can be removed if necessary.
Add the details of your credit note: Service/product, description, quantity, price, comments etc.
Click on Save to send the credit note at a later time or click on Save and send to send it right away.
Note: Once the credit note has been sent, make sure to mark it as refunded by clicking the Mark as Paid button. This action will automatically reconcile the amounts between the credit note and the selected invoice(s), reflecting any changes based on their payment statuses. Additionally, the event list for both the credit note and the associated invoice(s) will be updated accordingly.