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How to reset 2-factor authentication

Maxime avatar
Written by Maxime
Updated over 2 weeks ago

If you no longer have access to the device with which 2-factor authentification was activated, you can request to receive a recovery code with the recovery channel that you've set up.

To do so:

  1. Log in as per usual.

  2. On the 2-factor authentication page, click on Troubles with your two factor authentication? Recover.

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  3. A recovery code will be sent to your recovery channel (email or phone number). Enter it and you'll be logged in.

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